Last updated: October 2025
Owner: Oana P. – Sole Trader, Strood, Medway (UK)
Declutterella values your privacy and is committed to handling your personal data with transparency and respect.
This policy explains what information we collect, how we use it, and the rights you have under the UK GDPR and Data Protection Act 2018.
1. Who We Are
Declutterella provides professional decluttering and home organisation services across Medway and surrounding areas.
For privacy enquiries, you can contact:
Email: hello@declutterella.co.uk
Phone: 07743 508 326
Website: www.declutterella.co.uk
2. What Data We Collect
We may collect and process the following personal information when you contact or book with us:
- Name, address, phone number, and email.
- Details about your home or space relevant to the service.
- Photos or short videos (only with your consent) for documentation or promotional use.
- Payment information (for invoicing and records).
- Any correspondence between you and Declutterella.
3. How We Use Your Data
We process your data only for legitimate business purposes, including:
- Managing bookings, quotes, and invoices.
- Providing decluttering and organisation services.
- Responding to enquiries and feedback.
- Creating inventory documentation (if you consent).
- Sharing promotional content (only if you give explicit consent).
We never sell or rent your data to third parties.
4. Data Storage & Retention
- Booking and invoicing data: retained for 6 years (HMRC requirement).
- Video/photo documentation (with consent): securely stored for up to 1 year, then permanently deleted.
- If no consent for storage: any recordings will be deleted within 30 days after project completion.
- Promotional photos/videos: kept until you withdraw consent.
- Emails and correspondence: deleted after 12 months unless needed for legal or tax reasons.
All files are securely stored on Google Drive (encrypted and password-protected).
5. Legal Basis for Processing
We process your data under the following lawful bases:
- Contractual necessity: to deliver the service you request.
- Legal obligation: to comply with UK tax and accounting requirements.
- Consent: when you agree to photos, videos, or marketing communication.
- Legitimate interest: to maintain business operations (e.g. follow-up communication).
6. Data Sharing
Your data may be shared with:
- HMRC – for tax compliance.
- Insurance provider – only if a claim arises.
- Waste disposal partners – if Declutterella arranges waste removal on your behalf.
- Technology providers – such as Google (Analytics & Drive), WhatsApp Business, and your email provider.
These third parties are bound by their own privacy and security standards under UK and EU law.
7. Cookies & Website Analytics
Our website uses cookies to improve your browsing experience and measure performance.
Types of cookies we use:
- Essential cookies: for site functionality (cannot be disabled).
- Analytics cookies: via Google Analytics, to understand visitor traffic and improve content.
- Embedded content cookies: from services such as YouTube or social media platforms (if you play or view embedded media).
You can manage or disable cookies anytime in your browser settings.
Our cookie banner gives you the option to accept or decline non-essential cookies.
8. WhatsApp, Email & Social Media
If you contact Declutterella through WhatsApp, email, or social media, your personal data is stored within those platforms according to their privacy policies.
We will not export or share your data elsewhere without your consent.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the data we hold about you.
- Rectify incorrect or outdated information.
- Request erasure of your data (where legally possible).
- Withdraw consent for promotional use at any time.
- Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
You can exercise these rights by contacting hello@declutterella.co.uk.
10. Data Security
We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or loss.
Access is restricted only to the owner (Oana P.) and authorised partners where strictly necessary.
11. Children’s Privacy
Our services are intended for adults.
We do not knowingly collect data from anyone under 16 years old.
12. Updates to This Policy
Declutterella may update this Privacy & Cookie Policy from time to time.
Any significant changes will be reflected on this page with a new “Last Updated” date.